Frequently asked questions.
Quick answers to the most common questions. Can't find what you need? WhatsApp us.
Cancellations
What is your cancellation policy?
It depends on the package and supplier. Each package page lists cancellation slabs.
Can I reschedule instead of cancelling?
In most cases yes, subject to availability and supplier rules. There may be a change fee.
Documents
What documents do I need for an international holiday?
Passport (6 months validity), visa, flight tickets, hotel vouchers, insurance and forex card. We share a complete checklist.
Do you arrange travel insurance?
Yes — Travel Shop arranges travel insurance for all international trips at competitive premiums.
Flights
Do you book international flights?
Yes — we book domestic and international flights with all major airlines and consolidator fares.
Can you hold a flight quote?
Quotes are valid for 24-48 hours subject to availability. We always recommend confirming the same day.
Holiday Packages
Are your holiday packages customisable?
Yes — every Travel Shop package can be customised. Just share your dates, group size and preferences and our team will tailor the itinerary.
What is included in package prices?
Inclusions are listed on each package page (typically hotels, transfers, sightseeing, some meals). Flights are usually optional.
Do you offer EMI for packages?
Yes — we offer no-cost EMI on selected packages via leading banks. Ask our team for the latest options.
Hotels
Can you book hotels independently of a package?
Absolutely. Share your destination, dates and category preference and we will share the best options.
Do you have corporate hotel rates?
Yes — Travel Shop offers special corporate hotel programs. Contact us for partnership.
Payments
What payment methods do you accept?
UPI, bank transfer, debit/credit cards and net banking. Cash accepted at office for amounts up to ₹2,00,000 per Indian regulation.
Is part-payment allowed?
Yes — typically 25% advance to confirm a booking, balance before travel. Specific terms vary by package.
Support
How can I reach Travel Shop after office hours?
Call/WhatsApp our 24x7 emergency line. The number is shared with confirmed bookings.
Where is your office?
C4-C/389 GF, Janakpuri, Delhi 110058. Office hours: Mon-Sat 10 AM to 7 PM.
Visa
How long does visa processing take?
It varies by country: Singapore/UAE 3-5 days, Schengen 15-20 days, USA depends on interview slots.
Do you guarantee visa approval?
No agency can legally guarantee visa approval — the embassy decides. We maximise your chances with the right documentation.
Do I need to visit your office for visa?
Most visas can be processed remotely. Some (like Schengen) require biometrics at VFS centres.